The Schmidts fell in love with 3794 Cole Court when they relocated to Carmel from Seattle in the fall of 2010. But a new job opportunity presented itself at home on the West coast, and so it was with mixed emotions that they called Jennifer back in to help them move again. Their relocation package offered a special urgency for a quick sale, but the seasons were changing and the holidays were approaching, so Jennifer accepted the challenge of a 60-day sale in a tough holiday market with a bit of nervous anticipation. The house was prepared, the marketing rolled out, and the showings began. A lot of phone work resulted in a decent offer over the Thanksgiving holiday, and a couple rounds of counters facilitated a sale with a fruitful closing in mid-December. While she hates to see a fine family leave the area, Jennifer was happy to help the Schmidts go home to where their hearts never left.
I bought a Ford Flex a couple weeks ago from Tom Wood. It was a great experience! I told my sales rep BJ that I wanted a late-model RED Flex with a sun roof and leather, with low miles, that looked and smelled good. I planned to trade in my Chrysler 300, and I gave him my budget. That was a Monday morning. By Tuesday afternoon, my new Flex was en route from Louisville with an appointment for a sunroof install Wednesday morning. I picked up the pretty little thing, which I now call Sexy Flexy, on that Wednesday evening. Almost immediately, I realized there was a problem when I accelerated. It didn’t feel like a transmission problem, more like a lack of fuel going to the engine. It would skip a beat and then keep on rolling just fine. It happened when the car was cold or warm, on short drives or long, usually between 40-50 mph. At first I thought it had just got a bad tank of gas, but obviously, I was concerned. So, I drove it for a while and then refilled the tank a couple times. No improvement. In fact, it seemed to get worse. I was not at all pleased that I had to take my new-to-me ride into the shop, but I decided not to freak out immediately and just called up the dealer and scheduled a service drop. I figured the best course of action was to find out what the problem was BEFORE I freaked out, THEN take up the fight. So, that was last night. This morning, a rep from Tom Wood called and told me it was a bad spark plug coil (or some other such techy car thing). I wasn’t paying much attention to that part of the conversation, it was the $700 cost to repair it that got my attention. Okay, not devastating as far as car repairs go, but I was none too pleased. HOWEVER, I remained calm, we had a pleasant conversation, and before he got off the phone, he explained that my buddy Brian Moore, who works for Tom Wood, had got wind of the problem, argued my case all the way to the top, and that it was now in service, would be ready by the end of the day and that there would be no charge. I was floored. First of all, spark plug issues are not covered under the warranty. But beyond that, I hadn’t even called Brian to freak out (yet.) As far as I knew, he didn’t even know the car was in the shop. Now, ladies and gentlemen, as you know, it’s not often one can get online and brag about a car dealer or the service you get from one, but I feel this is a message I had to share. Not only was my vehicle fixed, free of charge, and ready in less then 24 hours, they sent a driver to pick me up at my office, washed it inside and out and filled the tank with gas. AND they fixed the bend in the lovely Carpenter Realtors license plate that I had so proudly hung on the front of the vehicle just a week ago (right before I went through the carwash and got it all bent up). I was just amazed. I was amazed at the offer, and I was amazed that in a company as big as the Tom Wood group, that my buddy Brian would even know the car was there? Wow! I’m sure I can’t expect comped service every time I have a problem, but just this one time is good enough. At least I have the vibe that they’ll take good care of me when I need to go back in the future. All of us in sales should take note. And if you’re thinking of a new or new-to-you vehicle purchase or are in need of service, Brian and the Tom Wood Automotive Group get my recommendation! Just amazing. And if you need Brian’s #, I’ll hook you up. Thanks guys! www.TomWood.com
Nearly two years ago, the owners of 8550 Silver Ridge Court called Jennifer when they were ready to downsize. For reasons she never understood, they chose to work with a competing broker. Win some, lose some. Jennifer kept on keepin’ on and never thought another thing about it. Fast-forward to July, 2011: after almost 18 months on the market, that house was still unsold. So, they called Jennifer again. This time, she took it over, marketed it aggressively, and took them THREE strong offers one Wednesday evening in early November. They picked the cash buyer, garnered 98% of list price, and closed in early December. It was a great coup for Jennifer! As she walked out of the closing with Mr. Seller’s kudos ringing in her ears, she smiled to herself and said aloud to the empty elevator… “Talk is cheap, but when you want results…Call Carpenter, to call it SOLD.”